Return & Refund

 

RETURNS

We have a 7 day return policy, which means you have 7 day return policy after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return,

you can contact us at support@enormouskart.com with images and short unboxing package video

If your return is accepted,  as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

You can always contact us for any return questions at support@enormouskart.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being shipped into the, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Eligibility for Refunds:

• Refunds are applicable under the following circumstances:
  • The product or service is defective, damaged, or not as described upon receipt.
  • You have not received the product within the specified delivery time.

Initiating a Refund

To request a refund, please contact our customer support team within [number of days] days of receiving your order. Kindly provide your order details, including the order number, and specify the reason for the refund request. Photographic evidence may be required for damaged or defective items.

Refund Process:

• Once your refund request is received and approved, we will initiate the refund process within 7 to 15 working days. The refund will be issued using the same mode of payment used for the original purchase.
• For Cash on Delivery (COD) orders, the refund will be provided in the form of a gift card or coupon, which can be redeemed for future purchases on our platform.

Non-Refundable Items:

• Certain items are not eligible for refunds, including:
  • Downloadable software products.
  • Gift cards.
  • Perishable goods.

Cancellation Policy:

• If you wish to cancel an order before it is shipped, please contact us immediately. Once the order has been shipped, it will be treated as a return, and the refund policy will apply.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on as a Gift card or Discount Coupon within 10 business days via Register Email. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@enromouskart.com.